Our Approach

Our SCARS® communication framework is an easy to use mnemonic to help professionals structure their conversations. We developed SCARS® specifically to help provide professionals with a structure to empower them when they find themselves in a difficult or sensitive conversation and to ensure crucial aspects of good communication are not missed.

SCARS® presents as an ‘aide memoire’ with each letter acting as a prompt to the suggested stages that a good conversation can follow.

Participants report our SCARS® framework to be extremely useful to help their confidence in having challenging conversations.

“SCARS - Succinct tool kit to employ in conversations”

“SCARS - Great tool that can be adapted in any situation”

“SCARS tool very useful in everyday practice not just difficult times”

“SCARS method highly applicable and helpful”

An overview of the SCARS® communication framework

Setting

Communicate with kindness

Ask

Reflect and Respond

Summarise and Plan

Please get in touch to find out more via enquiry@difficultconversations.org.uk 

We are a Social Enterprise committed to making a difference

Our Social Enterprise Mission

“Inspire organisational and community learning & development programmes to develop confident, talented, motivated and engaged students/ employees/ people.

 Promote understanding amongst people and organisations of the importance of effective and compassionate communication.

 Improve the quality of organisational and community planning provided to people who are affected by crisis, adversity, serious illness and bereavement by providing training for professionals and consultancy for organisations.

 Raise awareness amongst people, organisations and society to reduce and avoid inequalities, which may arise because of their sex, race, nationality, age, ethnic origin, disability or sexual orientation.”