Overview
Giving feedback is crucial in roles such as appraisers, team leaders, and supervisors. It's also important in relationships between different roles e.g. marketing manager to sales team. Tricky scenarios might include:
Discussing a conflict/falling out between colleagues that is effecting the team or wider department
Telling someone that they have a disruptive style in team meetings
Raising a failure or failures in following company protocols or procedures
Respectfully and calmly confronting someone to tell them it’s not appropriate to arrive late or allow phone distraction
Understanding other people’s positions and how to handle differences
Improving the quality of your ‘effective feedback’ can increase performance, enable behaviour change and career development. Evidence shows that giving and receiving feedback are skills that can improve with practice and training
Do you ever feel like you are banging your head against a brick wall during staff performance management or appraisal e.g. substandard performance, missing deadlines, interpersonnel conflicts, and toxic behaviour?
Do you ever wonder how you can improve your impact when communicating with staff, colleagues, or apprentices/interns?
Do you ever send an email because you can't face a potentially unpleasant conversation?
Looking to improve your communication during periods of organisational restructuring or improve team morale and performance?
Do you want to a create culture of mutual understanding and appreciation?
Our courses have been designed specifically to help professionals develop new techniques, increase confidence, knowledge, and skills when providing feedback to others. Effective feedback enables both your professional growth and leadership. No matter how challenging the topic, our experienced trainers can help you take your leadership skills to the next level by getting comfortable with handling difficult conversations and enabling confrontation to feel positive.
Objectives:
Understand the evidence behind giving effective feedback
Improve knowledge, confidence and skills on how to give effective feedback.
Use SCARS® framework in giving effective feedback.
Our training is enjoyable, practical and uses a mix of presentation, interactive peer-learning practice, video demonstration and informal discussion
Example agenda:
Introductions, objectives and welcome
Interactive seminar and group work
People’s experiences and roles around feedback
Main areas of concern
Blocks, challenges, enablers for feedback
Different styles of feedback
Feedback Framework – SCARS®
Simulated case scenarios
Consolidation of learning
Masterclass provides:
Highly interactive and practical workshop
Small group learning
Tailored sessions to your organisational, professional skill mix and population’s needs.
A safe and supportive environment for professionals to practice and improve their skills.
Facilitation by trainers who bring years of experience.
Certificates of attendance that can be used for CPD points
Training can be tailored to particular audiences and scenarios so please do get in touch to talk through your specific requirements
“Focused on recognisable issues, gave useful tools, real life examples really helpful. It was great”
— Manager, Central Govt Dept
“It was fantastically practical and powerful and relevant. Both facilitators had an ability to chair us without being overbearing”
— Doctor (Course Leader)
“It was a safe environment that promoted positive and constructive feedback in an effective, personal way”
— Supervisor, Gov.uk Dept